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You have 14 days from the date of receiving your jewelry item to request a return.
For all returns, it is mandatory to record a video while unboxing your jewelry parcel. The video should clearly show the condition of the jewelry and packaging at the time of opening. Returns without this video will not be accepted.
To be eligible for a return, your jewelry must meet all of the following:
To start a return, contact us at kankshijewels@gmail.com. Returns must be sent to:
644, Magalwar Peth, Near Padmawati Temple, Satara – 415002, Maharashtra, India.
If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Items sent without requesting a return will not be accepted.
Please inspect your jewelry immediately upon receiving it. If it is defective, damaged, or incorrect, contact us right away with the unboxing video so we can resolve the issue.
The following items cannot be returned:
The fastest way to get the jewelry you want is to return your current item and, once the return is approved, place a separate order for the new item.
Once we receive and inspect your return (along with the unboxing video), we will notify you if the refund is approved. Approved refunds will be processed to your original payment method within 10 business days. Bank processing times may vary.
If more than 15 business days have passed since your return was approved, please contact us at kankshijewels@gmail.com.
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