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At Kankshi Jewels, we are committed to ensuring customer satisfaction. This policy outlines the process for addressing any grievances, complaints, or concerns related to our products or services.
This policy applies to all customers who have purchased products from Kankshi Jewels or used our services, and wish to raise a grievance or complaint.
Customers can submit grievances via:
Email: kankshijewels@gmail.com
Phone: +91 9511265029
Provide relevant details including order ID, product name, and a clear description of the issue.
Upon receiving a grievance, our customer support team will acknowledge it within 24–48 hours and provide an estimated timeline for resolution.
We will review the grievance, investigate the issue, and propose a suitable resolution, which may include replacement, repair, refund, or other corrective measures, depending on the situation.
If the grievance is not resolved to the customer’s satisfaction, it can be escalated to the Grievance Officer of Kankshi Jewels at the same contact details. The escalation will be addressed with priority.
We strive to resolve all grievances within 15 business days. In exceptional cases requiring further investigation, we will communicate the expected resolution timeline.
This policy does not limit any legal rights the customer may have under applicable laws. Customers may approach appropriate consumer forums if not satisfied with the resolution.
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